Smart Fights: Managing Conflict in the Workpplace

with Amy Gallo of Harvard Business Review

Why this Course

This course combines management research and practical insights into difficult conversations at work. You’ll learn about how teams can effectively tackle uncomfortable conversations and disagreements. You’ll also gain an understanding of how managers can create an environment where people can dissent, debate, and express their true opinions while fostering a sense of belonging.

Who It’s For

Individual contributors through upper management

Learning Outcomes

  • Better awareness of your communication style and the impact on peers, managers, and direct reports
  • An expanded repertoire of skills and abilities to negotiate, work collaboratively, build trusting relationships, and navigate competing interests
  • A deeper understanding of the interpersonal dynamics, including gender and racial factors, that affect collaboration


June 3, 2021 (NEW date) | 1 Day, virtual sessions  9 a.m. – 12 p.m. ET and 1:30-4 p.m. ET |  ($900)

Register Now
Leadership Louisville Center members receive $100 off – contact us for discount code.
Become a Green Room package holder and receive discounts of up to 20%.

About the facilitator

Amy GalloAmy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work.

She is the author of the HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively.

In her role as a contributing editor at Harvard Business Review, Amy writes frequently about a range of topics with a focus on interpersonal dynamics, communicating ideas, leading and influencing people, and building your career.

Continuing Education Credits

HR Certification InstituteThis course is approved for credit hours from the HR Certification Institute.

The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

Contact us

Need more information? Contact Paul Bolton or call (502) 561-0458.