Why this Course
This course combines management research and practical insights into difficult conversations at work. You’ll learn about how teams can effectively tackle uncomfortable conversations and disagreements. You’ll also gain an understanding of how managers can create an environment where people can dissent, debate, and express their true opinions while fostering a sense of belonging.
Who It’s For
Individual contributors through upper management
- Better awareness of your communication style and the impact on peers, managers, and direct reports
- An expanded repertoire of skills and abilities to negotiate, work collaboratively, build trusting relationships, and navigate competing interests
- A deeper understanding of the interpersonal dynamics, including gender and racial factors, that affect collaboration
June 17, 2021 | 1 Full Day ($900)
About the facilitator
Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work.
She is the author of the HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively.
In her role as a contributing editor at Harvard Business Review, Amy writes frequently about a range of topics with a focus on interpersonal dynamics, communicating ideas, leading and influencing people, and building your career.
Continuing Education Credits
This course is approved for credit hours from the HR Certification Institute.
The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
Need more information? Contact Zuri Johnson, or call (502) 561-0458.