Tools for Talking When the Stakes are High



Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship – whatever the issue – if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.

December 8 – 9, 2016 | 2 full days, $895


Who’s it for?

Individual contributors through mid-level managers and anyone responsible for providing feedback and coaching to others.

What is Crucial Conversations Training?

LGR IS presented by 5-3aCrucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.



What Does Crucial Conversations Training Teach?

Crucial Conversations teaches participants how to:

• Speak persuasively, not abrasively
• Foster teamwork and better decision making
• Build acceptance rather than resistance
• Resolve individual and group disagreements

What kind of results can I expect?

When people are able to discuss difficult workplace issues and make the best decisions, it can have a number of positive consequences, including:

• Greater efficiency
• Improved working relationships
• Increased employee satisfaction

About the facilitators

Knapek_Cynthia_webCynthia Knapek has been an active civic leader in Louisville for 20 years.  In 2012, she was named president of the Leadership Louisville Center, only the fifth director the organization has had since its founding in 1979.

Before joining the Center, she was executive director of Brightside, an innovative public/private partnership that works to build civic pride and keep Louisville clean and green.  Cynthia was named to Business First’s Top 40 Leaders Under 40 in 2001 and recognized as Today’s Woman’s “Way to Go Woman” in 2006.  She was a founding member and the first president the Young Professionals Association of Louisville.  She is a graduate of the Bingham Fellows Class of 2009 and of Leadership Network in 2006.

Cynthia is active in many community organizations and serves on the boards of the University of Louisville Alumni Association, the Mayor’s Commission on Public Art, the Catholic Education Foundation, Visually Impaired Preschool Services (VIPS), and on the advisory board for the Young Professionals Association of Louisville.

Cynthia holds her master’s and undergraduate degrees from the University of Louisville.

Miller_Aaron_100mx126Aaron Miller is the director of programs for the Leadership Louisville Center.  He runs the program side of the 37-year old nonprofit organization, which includes the Leadership Louisville, Bingham Fellows, Ignite Louisville, Focus Louisville, and Encore Louisville programs.  The Encore Louisville program is the newest addition, which was co-created by Miller and a team of Leadership Louisville Center graduates in 2014.

Aaron has been with the Leadership Louisville Center for five years, and spent the previous 17 years in broadcasting, working as a radio morning show host and promotions/marketing director for a multi-station cluster. Miller was elected to two terms as city council member for the city of Lyndon (a small city within Jefferson County) in 2002 and 2004, and he has also worked as a blogger for Gannett/The Courier-Journal.

In 2015, Business First magazine named him one of “20 People to Know in Nonprofits.” He has received other awards including Business First’s Forty Under 40 in 2010, the Young Professionals Association of Louisville’s President’s Award in 2009, and the Make-A-Wish Foundation’s Strength Award in 2007 and Hope Award in 2004.


Leadership Louisville Center members receive $100 off registration price of $895 – email us for the discount code.

Contact us

Need more information? Contact Lisa Zangari, Director of Learning.