Crucial Conversations is a 2-day professional development course that helps individuals at all levels of an organization navigate difficult conversations, and get the results they want.


Logo: The Leadership Green Roomis presented by Republic Bank Foundation

Coaching others and delivering feedback is one of the most challenging aspects of management. This course offers a toolkit for communicating with directness, emotional calm, facts, objectivity, specificity, and most importantly, candor. The potential for positive results is enormous, and best of all, developing this skill dramatically improves all your relationships – personal and professional.

Download course overview (pdf)

December 14-15, 2017 | 2 Days ($900)

Leadership Louisville Center members receive $100 off – contact us for discount code.
Become a Green Room package holder and receive discounts of up to 20%.

Who It’s For

Individual contributors through mid-level managers and anyone responsible for providing feedback to others.

Learning Outcomes

  • Identify the right problem to hold the right conversation
  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements
  • Go from talking to getting results

About the facilitators

Photo: Cynthia Knapek, president of the Leadership Louisville Center, is a certified facilitator of the professional development course, Crucial Conversations.Cynthia Knapek has been an active civic leader in Louisville for more than 20 years.

In 2012, she was named President of the Leadership Louisville Center. The Center is a national leader in civic engagement and leadership development offering programs, workshops and events designed to inspire, challenge and connect people at all levels of leadership. Cynthia is particularly proud that the work the Center has done to foster inclusivity and embrace diversity was recognized with the 2016 Champion of Diversity Award from the Urban League.

Before joining Leadership Louisville, Cynthia worked for Mayor Jerry Abramson as Executive Director of Brightside. Brightside is an innovative public private partnership that works to build civic pride in the community and keep Louisville clean and green. As Director she launched the highly successful Gallopalooza fundraiser which helped double Brightside’s private revenue. Under Cynthia’s leadership Brightside was a National President’s Circle Award winner with Keep America Beautiful.

Cynthia received the Citizen Laureate award in 2013 from the Younger Women’s Club. In 2014 she was included in Louisville Magazine’s ‘Power 50’ list of influential leaders. She was a founding member and the first President of the Young Professionals Association of Louisville (YPAL).  She is a graduate of the Leadership Louisville Bingham Fellows Class of 2009.

Cynthia is active in numerous community organizations including Rotary and serves on several boards including Greater Louisville Inc., She also serves on the national board for the Association of Leadership Programs.

She has a Master’s degree from the University of Louisville as well as several certifications in leadership training and organizational development.

Photo: Aaron Miller is co-facilitator of the professional development course, Crucial Conversations. Aaron Miller is the director of programs for the Leadership Louisville Center.  He runs the program side of the 37-year old nonprofit organization, which includes the Leadership Louisville, Bingham Fellows, Ignite Louisville, Focus Louisville, and Encore Louisville programs.  The Encore Louisville program is the newest addition, which was co-created by Miller and a team of Leadership Louisville Center graduates in 2014.

Aaron has been with the Leadership Louisville Center for five years, and spent the previous 17 years in broadcasting, working as a radio morning show host and promotions/marketing director for a multi-station cluster. Miller was elected to two terms as city council member for the city of Lyndon (a small city within Jefferson County) in 2002 and 2004, and he has also worked as a blogger for Gannett/The Courier-Journal.

In 2015, Business First magazine named him one of “20 People to Know in Nonprofits.” He has received other awards including Business First’s Forty Under 40 in 2010, the Young Professionals Association of Louisville’s President’s Award in 2009, and the Make-A-Wish Foundation’s Strength Award in 2007 and Hope Award in 2004.

Continuing Education Units (CEU)


The Leadership Green Room courses can be submitted for Continuing Professional Education (CPE) for individuals licensed to practice as certified public accountants.

At the conclusion of each course, the Leadership Louisville Center will provide the following documentation for CPE credit purposes:  Date, record of individual attendance, course title and description, workshop/event agenda, facilitator bios, course hours, and educator signature.  This meets the documentation required by the Kentucky Board of Accountancy for CPE credits, although the state board of accountancy has the final authority on the acceptance of individual courses for CPE credit.

It is the responsibility of the participant to describe how the course contributes directly to the professional competence of the individual when submitting the course for credits.

HR professionals

Approval is at the discretion of specific licensing boards or agencies. Leadership Louisville Center is a Human Resources Certification Institute (HRCI) and Society of Human Resources Management (SHRM) approved provider.

This course has been approved by HRCI for 13.25 PDCs. The use of this seal confirms that the activities have met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval. It is also approved by SHRM for 13.25 hours.


Certification Credits for HR Professionals

PrintThe HR Certification Institute® (HRCI®) has pre-approved this workshop for ### re-certification credit hours. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

This program is valid for ### PDCs for the SHRM-CPSM or SHRM-SCPSM.