Crucial ConversationsOverview

Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. This two-day course teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

December 14-15, 2017 | 2 Days ($900)

Register 
Leadership Louisville Center members receive $100 off – contact us for discount code.
Become a Green Room package holder and receive discounts of up to 20%.

Who It’s For

Individual contributors through mid-level managers and anyone responsible for providing feedback to others.

Learning Outcomes

  • Identify the right problem to hold the right conversation
  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements
  • Go from talking to getting results

About the facilitators

Cynthia Knapek has been an active civic leader in Louisville for 20 years.  In 2012, she was named president of the Leadership Louisville Center, only the fifth director the organization has had since its founding in 1979.

Before joining the Center, she was executive director of Brightside, an innovative public/private partnership that works to build civic pride and keep Louisville clean and green.  Cynthia was named to Business First’s Top 40 Leaders Under 40 in 2001 and recognized as Today’s Woman’s “Way to Go Woman” in 2006.  She was a founding member and the first president the Young Professionals Association of Louisville.  She is a graduate of the Bingham Fellows Class of 2009 and of Leadership Network in 2006.

Cynthia is active in many community organizations and serves on the boards of the University of Louisville Alumni Association, the Mayor’s Commission on Public Art, the Catholic Education Foundation, Visually Impaired Preschool Services (VIPS), and on the advisory board for the Young Professionals Association of Louisville.

Cynthia holds her master’s and undergraduate degrees from the University of Louisville.

Aaron Miller is the director of programs for the Leadership Louisville Center.  He runs the program side of the 37-year old nonprofit organization, which includes the Leadership Louisville, Bingham Fellows, Ignite Louisville, Focus Louisville, and Encore Louisville programs.  The Encore Louisville program is the newest addition, which was co-created by Miller and a team of Leadership Louisville Center graduates in 2014.

Aaron has been with the Leadership Louisville Center for five years, and spent the previous 17 years in broadcasting, working as a radio morning show host and promotions/marketing director for a multi-station cluster. Miller was elected to two terms as city council member for the city of Lyndon (a small city within Jefferson County) in 2002 and 2004, and he has also worked as a blogger for Gannett/The Courier-Journal.

In 2015, Business First magazine named him one of “20 People to Know in Nonprofits.” He has received other awards including Business First’s Forty Under 40 in 2010, the Young Professionals Association of Louisville’s President’s Award in 2009, and the Make-A-Wish Foundation’s Strength Award in 2007 and Hope Award in 2004.

Continuing Education Units (CEU

At the conclusion of Green Room courses, the Leadership Louisville Center will provide the following documentation for CEU credit purposes: Date, record of individual attendance, course title and description, course/event agenda, facilitator bios, course hours, and educator signature.

This course has been approved by HRCI for 12.5 PDCs. The use of this seal confirms that the activities have met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Approval is at the discretion of specific licensing boards or agencies. Leadership Louisville Center is a Human Resources Certification Institute (HRCI) and Society of Human Resources Management (SHRM) approved provider.

Certification Credits for HR Professionals

PrintThe HR Certification Institute® (HRCI®) has pre-approved this workshop for ### re-certification credit hours. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

This program is valid for ### PDCs for the SHRM-CPSM or SHRM-SCPSM.

Continuing Professional Education (CPE) for CPAs

Leadership Green Room workshops can provide professional development for individuals licensed to practice as a certified public accountants.  Our course completion certificate and materials provide the documentation required by the Kentucky Board of Accountancy for CPE credits.  The state board of accountancy has the final authority on the acceptance of individual courses for CPE credit.