Grow Customer Empathy, Grow Your Business


The world’s highest-performing organizations put the people they serve at the heart of all they do from day-to-day decisions to strategic planning. Being obsessed with ‘customer’ happiness not only drives growth but establishes a shared and meaningful mission for everyone in the organization regardless of level or function.

June 7, 2017 | Full Day $445
Leadership Louisville Center members receive $50 off – contact us for discount code
Become a Green Room package holder and receive discounts of up to 20%.

Who it’s for

Designed for anyone wanting to develop tools and behaviors for viewing the world through the eyes of the people they serve – customers, users, guests, clients, citizens, patients or members.

Learning Outcomes

Participants will…

  • Learn the habits of customer-obsessed organizations
  • Understand how to embed customer-centric thinking in your organization
  • Unlock fresh insights and build empathy to inspire innovative solutions for your customers
  • Practice tools and techniques for co-creating with your customers
  • Develop the confidence to role model the leadership behaviors required for customer-obsession to take hold and thrive in your business

About the facilitator


Lisa Zangari is Director of Learning for the Leadership Louisville Center where she leads the strategy and development of The Leadership Green Room and the newly launched Executive Green Room. Prior to joining the Center, Lisa worked in New York City at ?What If! Innovation Partners as an innovation strategist where she partnered closely with Fortune 500 executives to develop new products, launch new ventures and nurture more innovative corporate cultures. She’s led numerous leadership development programs around the world for companies like AARP, Citibank, Disney, Hasbro, Pfizer, The Hershey Company, and more. Lisa also co-developed the customer experience design approach at ?What If! NYC and partnered with global insurance, CPG, healthcare and hospitality companies to spread cultures of customer obsession.

In addition to her work at Leadership Louisville center, Lisa is on the Board of New Roots, a local food access nonprofit and the Kentucky Center for the Arts Foundation Board.

Continuing Professional Education (CPE)

Leadership Green Room courses can provide professional development for individuals licensed to practice as a certified public accountants.  Our course completion certificate and materials provide the documentation required by the Kentucky Board of Accountancy for CPE credits.  The state board of accountancy has the final authority on the acceptance of individual courses for CPE credit.