Building a Culture of Customer Obsession
Grow Customer Empathy, Grow Your Business
The world’s highest-performing organizations put the people they serve at the heart of all they do from day-to-day decisions to strategic planning. Being obsessed with ‘customer’ happiness not only drives growth but establishes a shared and meaningful mission for everyone in the organization regardless of level or function.
Who it’s for
Designed for anyone wanting to develop tools and behaviors for viewing the world through the eyes of the people they serve – customers, users, guests, clients, citizens, patients or members.
• Learn the habits of customer-obsessed organizations
• Understand how to embed customer-centric thinking in your organization
• Unlock fresh insights and build empathy to inspire innovative solutions for your customers
• Practice tools and techniques for co-creating with your customers
• Develop the confidence to role model the leadership behaviors required for customer-obsession to take hold and thrive in your business
About the facilitator
Lisa Zangari is Director of Learning for the Leadership Louisville Center where she leads the strategy and development of The Leadership Green Room and the newly launched Executive Green Room. Prior to joining the Center, Lisa worked in New York City at ?What If! Innovation Partners as an innovation strategist where she partnered closely with Fortune 500 executives to develop new products, launch new ventures and nurture more innovative corporate cultures. She’s led numerous leadership development programs around the world for companies like AARP, Citibank, Disney, Hasbro, Pfizer, The Hershey Company, and more.
In addition to her work at Leadership Louisville center, Lisa is on the Board of New Roots, a local food access nonprofit and the Kentucky Center for the Arts Foundation Board.
Continuing Education Units (CEU)
At the conclusion of Green Room courses, the Leadership Louisville Center will provide the following documentation for CEU credit purposes:
Date, record of individual attendance, course title and description, workshop/event agenda, facilitator bios, course hours, and educator signature.
Approval is at the discretion of specific licensing boards or agencies.
Continuing Professional Education (CPE)
Leadership Green Room workshops can provide professional development for individuals licensed to practice as a certified public accountants. Our course completion certificate and materials provide the documentation required by the Kentucky Board of Accountancy for CPE credits. The state board of accountancy has the final authority on the acceptance of individual courses for CPE credit.