LeadingBetter Summit - Leadership Conference in Louisville, KY

MARCH 9, 2023 | LOUISVILLE, KY Register Now


Amy Gallo
Harvard Business Review Author, Speaker, and Coach

Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She is the author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. For the past three years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace. She is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin American-Statesman, as well as on WNYC, the BBC, and ABC (Australian Broadcasting Corporation).

Getting Along: How to Improve Relationships to Drive Results

There’s no denying it: Work relationships can be hard. The stress of dealing with difficult people can dampen creativity and productivity, degrade the ability to think clearly and make sound decisions, and cause people to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret — rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice.

But people can only endure so much thoughtless, irrational, or malicious behavior. In this talk, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers: the insecure boss; the passive-aggressive peer; the know-it-all; the biased coworker; and others — and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you’re at odds with.

Taking the high road isn’t easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail on your terms. Through relatable, sometimes cringe-worthy examples and the latest behavioral science research, Gallo offers practical advice for navigating your toughest relationships at work — and building interpersonal resilience in the process.

Ready to improve your workplace relationships?