Difficult and crucial conversations, when not handled effectively, cost the business time and productivity. The cost to relationships is a breakdown in trust and engagement. Businesses and organizational culture cannot afford this.

This full-day workshop empowers leaders with the mindset and skills needed to engage in these types of conversations more effectively. This course isn’t about making the hard conversations comfortable. The fact is, they are never comfortable – but you can learn specific skills to set you up for more success when you have to engage in them. This workshop is designed to help leaders cultivate candor, hear beneath the words someone is saying, and explore ways to move the relationship and business forward with both mutual understanding and trust.

with Justin Patton, Executive Coach, and author of “Bold New You”

Who it’s for

New to mid-level managers who want both knowledge and practice in how to engage in difficult and crucial conversations.

Learning Outcomes

  • Discover your personal communication style and triggers during tough conversations.
  • Explore the impact that candor has in your relationships.
  • Receive personalized feedback on your ability to use proven techniques to engage in difficult conversations effectively.

Learners will leave with a deeper sense of awareness about who they are as a leader and how they communicate when things don’t go as planned. This workshop is highly interactive and all participants will engage in and receive personalized feedback on their ability to use the concepts learned.

Upcoming Open Course

February 17, 2023 | 1-Day Course ($450 or 1 Training Package Point)

Leadership Louisville Center members receive $50 off – contact us for the discount code.
Become a training package holder and receive discounts of up to 20%. Contact Paul Bolton

  • “Justin’s training provides relevant concepts and techniques that can be immediately implemented for real conversations they need to have. I would highly recommend for anyone looking to develop the skill of having hard conversations and maintaining relationships through these types of conversations”
    – Christine Kennedy, COO/Executive Vice President, Lynchburg Regional Business Alliance

  • “A terrific investment of time for learning new strategies for improved workplace relationships. The course was an innovative and creative approach delivered by an experienced coach, Justin Patton, and other local working professionals. The candid conversations in my breakout groups were valuable – and real.”
    – Scott Wegenast, Associate State Director, AARP

  • “I truly enjoyed Justin’s style of training. It was very interactive and engaging the entire time. It is obvious Justin is fulfilling his life’s calling. I received exactly what I need to feel confident in having difficult conversations.”
    – Denise Anthony, Director of Public School Outreach, The Hope Collaborative


Justin PattonJustin Patton is an international speaker and Executive Coach who believes “everything meaningful happens through conversation.” His experience has allowed him to coach leaders in some of the top Fortune 500 organizations, NCAA athletes, and women competing in the Miss America and Miss USA organizations.

Justin earned a master’s degree in education, became a faculty member for the US Chamber of Commerce, has expertise in body language and executive presence, and he is a member of the International Coach Federation and National Speaker’s Association.

Justin’s high-energy style will keep you engaged and his message will challenge you to communicate and lead more effectively.

Covid-Safe Protocols

The Leadership Louisville Center is currently hosting its leadership training courses in person. We will be practicing all health and safety protocols as suggested by the Centers for Disease Control and Prevention (CDC), federal, and state authorities. As COVID regulations and policies change, updates to our protocols will be posted here

Want to learn more about this difficult conversations course?

Want more information on this essential course covering difficult and crucial conversations? Contact Paul Bolton or call (502) 561-0458. Or fill out the form below, and he’ll reach out:

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